Facialfortress

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Last Updated: (November 11, 2025)

At Dermal Defense, we stand behind the quality of our doctor-developed skincare product and want every customer to be fully satisfied with their experience. If your order arrives damaged, defective, or incorrect, we’ll make it right. Please read our refund policy carefully before making a purchase.

Eligibility for Refund or Replacement

Refunds or replacements are available under the following conditions:

  • The product arrived damaged, defective, or incorrect.
  • The product is unused, unopened, and sealed in its original packaging.
  • The request is made within 14 days of receiving the order.

We cannot accept returns or offer refunds for items that have been opened, used, or purchased from third-party sellers.

How to Request a Refund

To initiate a refund or replacement, please contact our support team within 14 days of receiving your order. Include your order number, a brief description of the issue, and clear photos if the product arrived damaged.

Once your request is reviewed and approved, we will provide return instructions or ship a replacement, depending on your preference and eligibility.

Refund Method and Timeline

Approved refunds will be issued to your original payment method within 5-10 business days after we receive and inspect the returned product. Processing times may vary depending on your payment provider or bank.

Return Shipping

We cover the cost of return shipping for damaged, defective, or incorrect items. For other valid returns (such as unused, sealed items), the customer may be responsible for return postage.

Order Cancellations

Orders can only be canceled before they are shipped. Once the order has been processed and dispatched, you will need to follow the refund procedure outlined above.

Non-Refundable Situations

We are unable to issue refunds or replacements if:

  • The product has been opened or used.
  • More than 14 days have passed since delivery.
  • The product was purchased from an unauthorized reseller.

Contact Us

If you have any concerns or questions about your order or this policy, please contact us:

Email: dreddie@happycappyshampoo.com