Last Updated: (November 10, 2025)
At Facial Fortress, your privacy is our priority. We understand that skincare is personal, and so is the information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website (www.facialfortress.com
), purchase our products, or sign up for our updates.
By visiting our website or purchasing from us, you agree to the terms described in this policy.
1. Information We Collect
When you visit Facial Fortress, we may collect several types of information to serve you better
a. Personal Information You Provide
When you place an order, subscribe to our newsletter, or contact support, we may collect personal details such as:
- Your full name
- Email address
- Billing and shipping address
- Phone number
- Payment method and order details
We only collect this information when you voluntarily provide it.
b. Automatically Collected Data
When you browse our site, certain information is automatically collected through cookies, analytics tools, and other tracking technologies. This may include:
- Your device type and browser
- IP address and location (city, state, country)
- Pages you visit, time spent, and click behavior
This helps us understand how visitors use our website and improve our user experience.
2. How We Use Your Information
Facial Fortress uses your personal data to deliver an exceptional shopping experience and maintain trust. Specifically, we may use your data to:
- Process and deliver your orders, including payment processing, shipping, and customer support.
- Communicate with you to confirm orders, provide updates, or respond to your inquiries.
- Send promotional emails, only if you’ve subscribed to our newsletter or given consent. You can unsubscribe anytime.
- Improve our products and website by analyzing usage trends and feedback.
- Comply with legal obligations, such as record-keeping, fraud prevention, and resolving disputes.
We do not sell, rent, or exchange your personal information with any third party for marketing purposes.
3. Cookies and Tracking Technologies
Cookies are small text files that help our site recognize you when you return. They allow us to personalize your shopping experience and track overall site performance.
You can choose to disable cookies through your browser settings. However, doing so may limit certain functionalities of our site, such as remembering your cart or login preferences.
4. Email Communications and Marketing
When you sign up for our email newsletter, we’ll send you updates about new products, limited offers, and skincare advice from Dr. Eddie Valenzuela. You may opt out at any time by clicking “Unsubscribe” in our emails.
We respect your inbox and your privacy. We never share your email with outside advertisers.
5. How We Protect Your Information
Facial Fortress uses secure servers and industry-standard encryption (SSL) to keep your payment and personal details safe. Our checkout process is PCI-compliant and handled through trusted payment gateways.
While no online platform can guarantee complete security, we consistently update and monitor our systems to protect against unauthorized access, data misuse, or disclosure.
6. Your Rights and Choices
You have full control over the personal data you share with us. Depending on your region, you may have rights to:
- Request access to the information we store about you
- Correct or update inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Withdraw consent to receive marketing communications
To exercise any of these rights, please contact us through the contact form with your request. We’ll respond within a reasonable time frame.
7. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this policy, such as completing orders, maintaining customer service records, and complying with legal requirements. Once no longer needed, your data is safely deleted or anonymized.
8. Third-Party Services
We may use trusted third-party tools such as Google Analytics to analyze website traffic and performance. These providers collect anonymous usage data to help us improve site functionality.
These third parties are bound by their own privacy policies and cannot use your data for unrelated purposes.
9. Policy Updates
We may occasionally update this Privacy Policy to reflect new regulations or business practices. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions, concerns, or requests regarding your privacy or data, please reach out to us:
Facial Fortress
Email: dreddie@happycappyshampoo.com