Privacy Policy - Facial Fortress

About this policy

This Privacy Policy describes how Pediatric Solutions, LLC, a Texas business operating the Facial Fortress brand (“Company,” “We,” “Us” or “Our”), collects, uses, retains and discloses personal information in connection with facialfortress.com, purchases from Our website store and customer-service communications. “You” means the person using these services.

Personal information means information that identifies, relates to or can reasonably be linked to an individual or household. This policy describes Our practices; any consent required by applicable law is separate from simply visiting the Website. Our Terms and Conditions govern website use and explain the medical-information boundary.

Information We collect

Information You provide

When You place an order, create an account, submit a review or contact Us, We may collect:

Contact and account information: name, email address, telephone number, billing and shipping addresses, account credentials and preferences.
Order and transaction information: products purchased, quantities, prices, discounts, order numbers, payment method, payment status, delivery information and customer-service history.
Communications and submitted content: questions, feedback, reviews, photographs or other material You choose to send, together with the information needed to respond.
Communication preferences: consent choices and requests to stop promotional communications.

Information in a product question or photograph may reveal a skin concern or other health-related details that You choose to share. Our customer-service channels provide general product and order support. Please do not send medical records or sensitive information that is unnecessary for that purpose. See the medical information notice.

Information collected automatically

When You browse the Website, cookies, tags, server logs and similar technologies may collect IP addresses, online or device identifiers, browser and device details, approximate location inferred from an IP address, pages visited, referral information, links clicked, event times and shopping activity such as product views, cart activity and purchases. These records help operate the store, maintain security, understand usage and measure marketing.

Information from other sources

We may receive transaction confirmations and fraud-prevention information from payment providers, shipment updates from fulfillment and delivery providers, and attribution or performance information from advertising platforms and retail referral partners. Information may also come from a person contacting Us on Your behalf.

How We use information

We use information to operate the Website and customer accounts; process payments and fulfill orders; provide order updates and support; handle feedback, complaints and requests; maintain records; prevent fraud and misuse; and comply with legal obligations. We also use information to understand website and product performance, improve services, measure advertising and referral activity, and, where enabled and permitted, personalize advertising.

If You receive a promotional communication from Us, You can ask Us to stop by using any unsubscribe link provided or by contacting Us. Opting out of marketing does not stop necessary order, account, security or service messages.

Cookies and tracking technologies

Cookies are small files stored on Your device. Session cookies generally last for a browsing session; persistent cookies can remain until they expire or You delete them. We use cookies and related technologies for cart and account functions, preferences, security, analytics, advertising measurement and referral attribution. Tags and pixels can record an interaction without storing a traditional cookie, and some information can be transmitted directly from Our server.

You can manage cookies in Your browser. Blocking or deleting cookies may affect the cart, account sign-in, preferences or referral attribution. Browser cookie controls do not necessarily stop every form of processing, including information required to complete an order or information sent directly from Our server. Provider settings and any applicable privacy rights may offer additional choices.

Analytics and advertising

We use Google Analytics to understand website usage and shopping activity, and Google Ads tags to support advertising and measurement. We also use the Reddit Pixel and Reddit’s server-side conversion integration to measure advertising performance and shopping events, such as product views, cart activity and purchases.

Information processed through these services may include online identifiers, IP addresses, browser and device details, pages visited, referral information, product identifiers, transaction values and event times. Where available and configured, customer identifiers may be hashed for matching. Hashing does not necessarily make information anonymous.

These services may use information to measure or improve advertising and, where enabled and permitted, personalize advertising. Disclosures to advertising and attribution providers can be treated as a “sale,” “sharing” or processing for targeted advertising under certain privacy laws, even if no money is exchanged. Any applicable opt-out rights are described below.

See the Google Privacy Policy and Reddit Privacy Policy for these providers’ practices and available choices.

Retailer and affiliate referrals

Amazon links

As an Amazon Associate, We earn from qualifying purchases. Some Amazon links on this Website include an affiliate identifier. When You follow one, Amazon may use cookies or similar technologies to attribute a qualifying purchase. Purchases and information You provide on Amazon are handled under Amazon’s terms and Privacy Notice.

Walmart referral links

We participate in the Walmart Sales Rewards and Attribution Program. Some Walmart links on this website are paid referral links. We may earn a commission on eligible purchases made through these links, at no extra cost to you.

When you follow a Walmart referral link, Walmart and its attribution service providers, including Impact, may place or recognize cookies in your browser and receive information from or about you, your interactions with this website, and purchases you make on Walmart.com. This information helps attribute eligible purchases to our referral links and calculate commissions.

Walmart handles this information under its applicable privacy notices. See the Walmart Marketplace Seller Privacy Notice referenced by the program and the Walmart Customer Privacy Notice for shopping on Walmart.com and available privacy choices. You can manage cookies through your browser settings; blocking cookies may prevent referral attribution.

Payment services

Payments are handled through third-party payment services. We do not store full payment-card numbers or card security codes on Our servers. We may receive transaction identifiers, payment status and limited payment-method details needed to process orders, support customers and prevent fraud.

Our checkout uses Stripe and PayPal. Depending on the options displayed, Your device, the order and provider eligibility, payment choices may also include Link, Amazon Pay, Cash App Pay, Klarna, Affirm, Afterpay and supported digital wallets. These providers have their own terms and privacy practices:

Email communications

We use email to provide order and account updates, respond to questions and handle customer-service requests. Communication preferences may be maintained with the records needed to provide those services.

If You receive a promotional email from Us, use any unsubscribe link provided or contact Us to ask Us to stop those messages. Please identify the relevant email address.

How information is disclosed

We may disclose relevant information to the following categories of recipients for the purposes described in this policy:

Service providers: website hosting, store operations, payment processing, tax calculation, fraud prevention, shipping, fulfillment, email delivery, reviews and customer support.
Analytics, advertising and attribution providers: the services described above, for measurement, reporting and advertising-related purposes.
Professional advisers and legal recipients: where reasonably needed to obtain advice, comply with law or lawful process, investigate misuse, enforce terms, or protect rights, property and safety.
Parties to a business transaction: in connection with a merger, acquisition, financing, reorganization or sale of all or part of the business, subject to applicable law.
Recipients You direct or authorize: when You ask Us to disclose information or otherwise authorize the disclosure.

Reviews, testimonials and other content intended for public display may be visible to other people. Submitted content and permission to use it are addressed in the Terms and Conditions. A service provider’s role and permitted processing depend on the service, applicable agreements and law; providers may also process information under their own notices when You use their services directly.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including order fulfillment, account administration, customer support, accounting, legal obligations, fraud prevention and disputes. The period depends on the information, the relationship and applicable requirements. When information is no longer needed, We delete or de-identify it, subject to lawful retention and backup practices.

We use reasonable technical and organizational measures designed to protect information. No method of electronic transmission or storage is completely secure, and We cannot guarantee absolute security. You are responsible for protecting Your account credentials and notifying Us if You believe an account has been used without authorization.

Your privacy rights and choices

Depending on Your location and whether a particular law applies to Our processing, You may have rights to request access to or a copy of personal information, correct inaccurate information, request deletion, obtain a portable copy, withdraw consent where processing relies on consent, or opt out of certain sales, sharing or targeted advertising. Applicable law may also provide rights concerning sensitive information and protection against unlawful discrimination for exercising privacy rights. These rights are subject to the conditions and exceptions provided by that law.

To submit a privacy question, complaint or request, including a request concerning sale, sharing or targeted advertising, use Our Contact Us page or email dreddie@happycappyshampoo.com. Tell Us which right or choice You wish to exercise and provide enough information to identify the relevant interaction or account. Where verification is appropriate and permitted, We may request information reasonably needed to verify Your identity or an authorized agent’s authority. We handle requests in accordance with applicable law.

You may also update account information through Your account, opt out of any marketing messages You receive, and use browser or provider settings. These choices have different effects; unsubscribing from email does not by itself change advertising-cookie settings.

Browser privacy signals

Global Privacy Control (GPC) is a browser-based signal that may communicate an opt-out of sale or sharing under applicable law. It is distinct from the older Do Not Track (DNT) setting and from manually blocking cookies. Nothing in this policy limits any rights applicable law gives You concerning recognized opt-out signals. For questions about how a particular signal is handled, or to submit a privacy request, please contact Us.

Children and international visitors

The Website is directed to adults and is not intended for children under 13 to submit personal information. We do not knowingly collect personal information directly from children under 13. If You believe a child has submitted information without the required parental permission, please contact Us so We can review and address it.

Our business and website store operate in the United States. Information may be processed in the United States and other locations where service providers operate. Privacy laws can differ between locations. Where applicable law requires a legal basis or safeguards for processing or transfers, those requirements apply. Depending on the activity, a legal basis may include fulfilling a contract, complying with law, consent or a legitimate interest recognized by applicable law. Where applicable, You may raise concerns with the relevant privacy authority.

External links and policy updates

The Website links to retailers, social networks and other websites that We do not control. Their privacy practices are governed by their own notices. Please review those notices before providing information to them.

We may update this Privacy Policy to reflect changes in services, practices or legal requirements. We will post the revised policy with its updated effective date and provide additional notice or seek consent when applicable law requires it.

Contact Us

Pediatric Solutions, LLC, operating Facial Fortress
For privacy questions, requests, concerns or complaints, use the Contact Us page or email dreddie@happycappyshampoo.com.