Pediatric Solutions, LLC · Facial Fortress
Shipping Information
Order processing, shipping rates, delivery estimates and support for Facial Fortress purchases.
Order Processing
Orders confirmed before 9 a.m. Pacific Time on business days are processed the same day. Orders confirmed after the cutoff, on weekends or on holidays are processed the next business day. Processing time is separate from carrier transit time.
- Orders placed on weekends or holidays will be processed on the next business day
- Once your order is processed, you will receive a confirmation email
Shipping Locations
Currently, we ship within the United States.
Estimated Delivery Time
- Standard Shipping (USA): 3–7 business days
- Delivery times may vary depending on your location and carrier
Shipping Rates
Standard U.S. shipping is $4.99 on orders below $49.99 and free on orders of $49.99 or more.
- Free shipping eligibility is based on the merchandise subtotal after discounts, excluding tax and shipping.
- The applicable shipping rate is shown at checkout. Eligible U.S. orders receive free standard shipping.
All products, including an optional cream add-on, count toward the threshold at their price after discounts. No minimum purchase is required to place an order.
Order Tracking
Once your order has shipped:
- You will receive a tracking number via email
- You can track your shipment through the carrier’s website
Shipping Carriers
We partner with trusted carriers to ensure safe and timely delivery of your order.
Delays
Delivery delays may occur due to:
- Weather conditions
- Carrier issues
- High order volume
If your order is delayed, don’t hesitate to get in touch with us for assistance.
Incorrect Address
Please make sure your shipping details are accurate.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Provide your order number and photos (if applicable)
We will review and assist you as quickly as possible.
